![]() ![]() While that display is on your screen, also check the amount of video memory available to the video adapter (on the Display tab). > dxdiag) to display the DirectX version it will be near the bottom of the System tab. One thing you can try though, before giving up on that, is to be sure that you have DirectX version 9. If so, there may be an issue with the video hardware on your computer being insufficient (not new enough or not capable enough) for the PhotoLooks plugin. Though your video card is listed only as "onboard," the rest of your system description suggests that it is from the same design era as the one I had when I first posted this problem. Gerald wrote:I have the same problem, the plugin does not load. I don't know how far this will go, but I have opened a support case with Reg Giant. The Reg Giant web page that is displayed when installing PhotoLooks says that support is provided by Corel (hmm ?). His other suggestion was to open a support case with Reg Giant. Based on the lack of success last time, ending with Corel having no further suggestions, I haven't done so yet. One of the Corel reps today agreed with me.Īfter re-explaining everything from the beginning to this new rep (apparently, they do not have access to prior chat sessions either) that rep's suggestion was to open another telephone support incident. This leads me to believe the problem is with PhotoLooks and not with PSP. ![]() Also, the standalone LooksBuilder program crashes upon launching, prior to displaying anything, whether or not PSP is running. After four chat sessions and numerous uninstalls/downloads/reinstalls, I am no farther than I was.īy this point, I have also tried this plugin with PSP X2 Ultimate and with Corel Photo Paint. The support representative on chat said he does not have access to support incidents, but he'd try to help anyway. I haven't heard from Corel on my support incident in 2½ weeks, so I opened a chat session to inquire about its status. For now, I'll see what Corel's next response is the support incident is still open. No, I will not buy new hardware just to get one plugin to work. The support representative had no further suggestions. This machine meets the published requirements for this package. The support representative also suggested that this plugin might not work with the video adapter in this machine. ![]() I downloaded the driver and installed it, but this did not resolve the problem. The support representative left my web browser on the download page for the video driver. I verified that I have the latest version of DirectX for Windows XP. The support representative looked at my computer (by remote), and suggested that I update my video driver and DirectX. After about 40 minutes of long distance (about half of which was waiting on hold), it still isn't working. Today I received an e-mail update from Corel, saying that I need to telephone Corel support. Their first suggestion was to uninstall/reinstall (again), after downloading a fresh copy. I opened a support incident with Corel a week ago today. None of these changes anything.Īny ideas on how to get this to work would be appreciated. I have also tried updating the graphics driver, and I have uninstalled/reinstalled. I have tried this on various sized images and various formats (PSP, jpg, gif, etc.). Task Manager shows about 1.3 GB of physical memory available at the time. Clicking on the last one closes the error dialog with no further action. If thisĭoes not correct the problem, you may need to adjust your memory settings or work on a smaller document.Įach dialog has only an OK button, and clicking it displays the next error dialog. ° Not enough memory to complete this operation close one or more documents or applications and try again. ° Magic Bullet Looks render engine did not load successfully. , I get the following error dialogs in succession: If I have an open image, and I go to Effects > Plugins > Magic Bullet > PhotoLooks. The Magic Bullet PhotoLooks plugin that is part of this package installed successfully, but I can't get it to work. I purchased the PaintShop Photo Pro X3 Ultimate bundle from the Corel website. ![]()
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